When using Payment Links, it’s important for you to get updates as your customer receives and makes a payment.
The following email notifications are typically sent to the account holder’s email that was provided to Zopa on your application. If you’d like to change or add additional emails for this notification, please reach out to merchantsupport@zopa.com with your request.
Payment Completed
Description: Message sent to your inbox alerting you of a successful payment from a Payment Link
Delivery: Email
Payment Declined
Description: Message sent to your inbox alerting you of an unsuccessful payment from a Payment Link
Delivery: Email
Payment Link Delivery Failed
Description: Message sent to your inbox alerting you of a failed delivery attempt of a Payment Request to your customer’s email or SMS text.
Delivery: Email
Payment Voided
Description: Message sent your inbox alerting you of successful void of a payment related to a Payment Link.
Delivery: Email
Refund Completed
Description: Message sent your inbox alerting you of successful refund of a payment related to a Payment Link.
Delivery: Email
Refund Pending
Description: Message sent your inbox alerting you of pending refund of a payment related to a Payment Link.
Delivery: Email
Refund Failed
Description: Message sent your inbox alerting you of failed refund of a payment related to a Payment Link.
Delivery: Email
That's it! Learn more about Payment Links Customer Notifications.
If you have questions or requests for what you'd like to see added here, please reach out to us at merchantsupport@zopa.com