FAQs: WooCommerce

Got questions about using WooCommerce?

Here are some frequently asked questions about the Zopa for WooCommerce plugin, including installation requirements, testing, troubleshooting, and payment settings.

What are the minimum versions of WordPress, WooCommerce, and PHP needed to use Zopa?

The minimum supported versions are:

• WordPress: 6.9
• WooCommerce: 10.7
• PHP: 8.2

Where can I download the latest version of the Zopa for WooCommerce plugin?

You can download the latest version here:

Download Zopa for WooCommerce

Where can I find the changelog for the Zopa plugin?

The Zopa for WooCommerce plugin contains a changelog.md file where you can view the latest changes.

Does Zopa support WooCommerce Blocks?

Yes! Zopa supports WooCommerce Blocks.

Our integration is compatible with the latest WooCommerce Blocks, allowing you to use modern, customisable layouts and designs in your store.

How do I set up and run test transactions on WooCommerce?

You can create a test store and connect WooCommerce to the Zopa Test environment using staging mode.

To get started:

1. In WooCommerce, enable Dev mode and create a test account. Follow the WooCommerce testing guide for instructions.
2. Install the Zopa for WooCommerce plugin in your test store.
3. Log in to Zopa Dash and select Go to Test in the upper-right corner.
4. In Zopa Test mode, go to Settings and copy your Test API keys.
5. Paste the Test API keys into your test store's Zopa plugin settings.

You can now test Pay by Bank transactions in your WooCommerce test store.

Important: Test API keys cannot be used in your live production environment.

How do I troubleshoot an issue with the WooCommerce plugin?

If you're experiencing an issue, try the following checks.

1. Update your plugin. Make sure you're using the latest version of the Zopa for WooCommerce plugin.
2. Check your error logs. WooCommerce error logs can help identify issues. See the WooCommerce guide to PHP error logs.
3. Review other plugins. Temporarily deactivating other WooCommerce plugins may help identify potential conflicts.
4. Check the WordPress status page. Visit the WordPress status website to check for reported service issues.

How do I disable the default PayPal plugin to activate PayPal through Zopa?

To disable the default PayPal integration in WooCommerce:

1. Log in to your WooCommerce Admin Dashboard.
2. Navigate to WooCommerce, then Settings.
3. Select the Payments tab.
4. Select Manage next to PayPal.
5. Under Standard Payments, untick Enable PayPal features for your store.
6. Select Save.

How do I hide Zopa for customers outside the UK?

By default, Zopa appears as Zopa (Unavailable) at checkout when a customer selects a country outside the UK.

If you'd prefer to hide Zopa for non-UK customers:

1. Log in to your WooCommerce Admin Dashboard.
2. Navigate to WooCommerce, then Settings.
3. Select the Payments tab.
4. Under the Zopa section, set Show if Unavailable to No.
5. Select Save.

Why is the Clearpay or PayPal Credit marketing text missing from my product pages?

This may happen if you're using an optimisation plugin that minifies JavaScript (JS) files.

Try checking whether your optimisation plugin can be configured to exclude Zopa from JavaScript minification.

Related articles

For more information, see:

• WooCommerce Installation Guide
• Updating your WooCommerce plugin

Need more help?

If you're experiencing issues with your WooCommerce integration and need further assistance, contact our Merchant Support team at merchantsupport@zopa.com.