FAQs: WooCommerce

Got questions about using WooCommerce?

Here are some frequently asked questions related to the plugin for WooCommerce.

💬 FAQs

ℹ️ What are the minimum versions of Wordpress, WooCommerce, & PHP needed to use Zopa?

Wordpress: 5.7.6 
WooCommerce: 6.9.X 
PHP: 7.1

🔌 Where I can download the latest version of the Zopa for WooCommerce plugin?

You can download the latest version by clicking this link: Download Zopa for WooCommerce

📝 Where can I find your changelog for the Zopa plugin?

The Zopa for WooCommerce plugin contains a changelog.md file you can view to inspect changes.

Can I support WooCommerce Blocks?

Yes, Zopa supports WooCommerce Blocks! Our integration is compatible with the latest WooCommerce Blocks, making it easy to use modern, customisable layouts and designs in your store.

🧪 How do you set up and run test transactions on WooCommerce?

You can create a test store and connect to WooCommerce in a “staging” mode with your Rvvup Test environment. Here’s how:

1. In WooCommerce, enable Dev mode and create a test account. This WooCommerce Support article includes a step-by-step guide.
2. In your test store, install the Zopa for WooCommerce plugin.
3. Log in to your Zopa Dashboard and click on "Go to Test" in the upper right corner. 
4. In Zopa Test mode, head to Settings and copy your Test API keys (these Test API Keys cannot be used in live production mode!) and paste them into your test store Zopa plugin settings.
5. You can now test Pay by Bank transaction in your WooCommerce test store! 

🧰 If I’m experiencing an issue, how do you recommend I begin to troubleshoot?

1. Run Updates: Making sure you’re on the latest version of the Zopa for WooCommerce plugin is a great first move, as we are constantly updating & improving our plugin.

2. View Error Logs: WooCommerce's error logs can reveal helpful information related to fatal errors. Check out their help guide on accessing the logs.
3. Audit other plugins: Deactivating (temporarily) other plugins in WooCommerce can sometimes help uncover (or narrow down) if certain plugins are not playing nicely with each other.

4. Check the Wordpress/WooCommerce Status site: Though rare, it’s worth double-checking the Wordpress Status website to see if they are any system-wide errors reported that could be affecting your online store.

📴 How do I disable the default PayPal plugin so I can activate PayPal via Zopa?

1. Log in to your WooCommerce Admin Dashboard and navigate to WooCommerce, then Settings, on the left hand panel.
2. Click Payments along the top tabs.
3. Click Manage to the right of the PayPal option in the list of payment methods.
4. Under the Standard Payments tab, untick the “Enable PayPal features for your store” box and then click Save at the bottom of the page.

🇬🇧 How do I hide Zopa to customers checking out in countries outside of the UK?

By default, Zopa shows up as "Zopa (Unavailable)" on the checkout page of WooCommerce when a customer selects a country other than the UK. If you'd prefer to hide Zopa to non-UK customers, you can configure this by following these steps:

1. Log in to your WooCommerce Admin Dashboard and navigate to WooCommerce, then Settings, on the left hand panel.
2. Click Payments along the top tabs.
3. Under the Rvvup section, set the "Show if Unavailable" option to "No."
4. Click Save to update your checkout.

🪧 The marketing text for Clearpay or PayPal Credit is missing from my Product pages. Do you know how to fix it?

It's possible you are using an optimization plugin that minifies JS files. We'd recommend investigating if you can reconfigure the plugin to exclude Zopa to see if that solves the issue.

For more information, check out our WooCommerce Installation guide and our article on updating your plugin.