If you're a Super Administrator, you can edit or delete users directly in the Zopa dashboard.
If user roles haven't been activated on your account yet, or you need to edit an existing user's details, our Merchant Support team can help.
How do I check if I'm a Super Administrator?
You can check your assigned role in Zopa Dash.
- Log in to the Zopa dashboard.
- Go to Settings.
- Select Users.
- Find your account in the user list.
- Check the Role column to see your assigned role.
If your role is Super Administrator, you can remove users directly from the Zopa dashboard.
For more information about what each role can do, see Understand User Roles and Permissions in the Zopa Dashboard.
How do I delete a user in the Zopa dashboard?
If you have the Super Administrator role, you can remove users without contacting Merchant Support.
- Log in to the Zopa dashboard.
- Go to Settings.
- Select Users.
- Find the user you'd like to remove.
- Select 'remove user'
Once the user has been deleted, they'll no longer have access to your Zopa dashboard account.
What if I don't have user roles available yet?
User roles are a new feature and are being gradually introduced to the Zopa dashboard.
If you don't have roles assigned to your users yet, you'll need to contact Merchant Support to have the feature activated.
Email merchantsupport@zopa.com and request activation of user roles for your Zopa dashboard account.
Once user roles have been activated, a Super Administrator can manage user access directly in the Zopa dashboard.
How do I edit a user's details?
If you're a Super Administrator, you can edit existing users directly in Zopa Dash without contacting Merchant Support.
- Log in to the Zopa dashboard.
- Navigate to Users.
- Find the user whose details you'd like to update.
- Select the user and the role you would like to move them to
Once you've saved your changes, the user's details will be updated in the Zopa dashboard.
What if I don't have user roles assigned yet?
If user roles haven't been activated on your Zopa dashboard account, you'll need to contact our Merchant Support team.
Email merchantsupport@zopa.com to request activation of user roles.
Once activated, a Super Administrator can manage users directly in the Zopa dashboard.
What if I can't delete a user?
If you're unable to remove a user, check whether you have the appropriate permissions.
Only users with the required user management permissions can remove other users from the Zopa dashboard.
If user roles haven't been activated on your account, or you need additional assistance, email merchantsupport@zopa.com.
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