Use the contact details below to get in touch with the right team for your query.
Our teams aim to respond to all enquiries within 48 hours.
If your query is urgent, please include as much relevant information as possible in your message to help us resolve it quickly.
| Contact Team | Contact For |
|---|---|
| Accounts | Queries relating to invoices, payments, remittances, and account balances. accounts@dividebuy.co.uk |
| Refunds | Queries relating to refund requests, previously processed refunds, and how refunds affect the outstanding balance on a finance agreement. refunds@dividebuy.co.uk |
| Onboarding | Support with platform access, sandbox/testing environments, updating billing or contact details, adding users, and onboarding documentation. retaileronboarding@dividebuy.co.uk |
| Merchant Support | Amendments to terms and subsidies, account management, business growth opportunities, customer complaint queries, and customer journey support. merchantsupport@zopa.com |
| Zopa Customer Services | Queries relating to a customer's finance agreement, including balances, payments, settlement figures, and general agreement servicing. customerservice@dividebuy.co.uk |