| Accounts | Queries relating to invoices, payments, remittances, and account balances. accounts@dividebuy.co.uk |
| Refunds | Queries relating to refund requests, previously processed refunds, and how refunds affect the outstanding balance on a finance agreement. refunds@dividebuy.co.uk |
| Onboarding | Support with platform access, sandbox/testing environments, updating billing or contact details, adding users, and onboarding documentation. retaileronboarding@dividebuy.co.uk |
| Merchant Support | Amendments to terms and subsidies, account management, business growth opportunities, customer complaint queries, and customer journey support. merchantsupport@zopa.com |
| Zopa Customer Services | Queries relating to a customer's finance agreement, including balances, payments, settlement figures, and general agreement servicing. customerservice@dividebuy.co.uk |