Once you've supplied the goods or services to your customer, you'll need to fulfil the order in the Zopa Dashboard. Fulfilling an order lets us know the order has been completed and triggers payment to you, unless AutoPay has already been set up by your Zopa Sales Representative (see When Will I Receive my Payment for more information on merchant payments).
Before you start
Only fulfil an order after you have supplied the goods or services to your customer.
How to fulfil an order
- Log in to your Zopa Dashboard
-
Select the Retail Finance tab.
- Find the order and open it.
- If you need to search for the order, use the search bar and enter either the customer's first name or their surname.
- Do not search using both the first name and surname together, as this won't return any results.
- Select Fulfil
5. When the calendar appears, choose the date the goods or services were supplied to the customer.
6. Confirm the fulfilment.
Once the order has been fulfilled successfully:
- You'll see a confirmation message.
- The Fulfil button will no longer be available for that order.
- Payment will be triggered unless your account has AutoPay enabled.
Need to refund the order?
Even after an order has been fulfilled, you'll still be able to refund it if required.
Frequently asked questions
When should I fulfil an order?
Only fulfil an order once you've supplied the goods or services to your customer.
Does fulfilling an order trigger payment?
Yes. Fulfilling an order tells Zopa that the order has been completed and triggers payment to you, unless AutoPay has already been configured for your account (see When Will I Receive my Payment for more information on merchant payments).
I can't find the order I'm looking for
When searching, enter either the customer's first name or their surname. Searching using both names together won't return the order.
I still need help
If you're unable to fulfil an order or can't locate it in your dashboard, please contact merchantsupport@zopa.com and our team will be happy to help.