If you need to refund a customer, you'll need to issue the refund through your Shopify store.
How to issue a refund
- Open the order you want to refund in your Shopify admin.
- Select Refund.
- Choose whether you'd like to issue a full or partial refund.
- Confirm the refund.
Once the refund has been submitted, Shopify sends the refund request to Zopa automatically using the API.
Our Accounts team will process the refund within 5 working days. If the customer has already settled their finance agreement, the refund will be returned directly to the customer's original payment card. If there is still an outstanding finance balance, the refund will be applied to the remaining finance agreement where applicable.
For more information about your responsibilities when issuing refunds, please see Merchant Refund Obligations.