If your integration uses the Zopa dashboard, you can issue a full or partial refund against a customer's Zopa Retail Finance agreement.
This applies to integrations including WooCommerce, Magento, payment links, headless integrations, and the standard API. Refund requests are submitted through your Zopa dashboard and sent to our Accounts team for processing.
Issue a refund
- Log in to your Zopa dashboard.
Go to the Retail Finance tab.
Find the order using the Order ID
-If you need to search for the order, use the search bar and enter either the customer's first name or their surname.
- Do not search using both the first name and surname together, as this won't return any results.
- Select the order.
Select Refund.
- Enter the refund amount.
- Enter a refund reason if required. This is optional.
Select Refund.
Your refund request will be sent to our Accounts team, who process refunds daily.
Your obligations when issuing a refund
Before issuing a refund, see Merchant obligations on issuing a Zopa Retail Finance refund for more information about your responsibilities.
Need further support?
If you need help with a Retail Finance refund, contact our Accounts team at accounts@retailfinance.zopa.com.