Need help with your Zopa Retail Finance merchant account, payments, refunds, or onboarding?
Use the contact details below to find the right team for your query.
Our teams aim to respond to all enquiries within 48 hours.
If your query is urgent, please include as much relevant information as possible in your message to help us resolve it quickly.
Accounts
Email: accounts@retailfinance.zopa.com
Contact our Accounts team for help with:
- Invoices and payments
- Remittances
- Merchant account balances
Refunds
Email: refunds@retailfinance.zopa.com
Contact our Refunds team for help with:
- Submitting refund requests
- Previously processed refunds
- How refunds affect the outstanding balance on a customer's finance agreement
Merchant Onboarding
Email: merchantonboarding@zopa.com
Contact our Merchant Onboarding team for help with:
- Platform access
- Sandbox and testing environments
- Updating billing or contact details
- Adding users
- Onboarding documentation
Merchant Support
Email: merchantsupport@zopa.com
Contact our Merchant Support team for help with:
- Amendments to terms and subsidies
- Merchant account management
- Business growth opportunities
- Customer complaint queries
- Customer journey support
Zopa Retail Finance Customer Services
Email: customerservice@retailfinance.zopa.com
Our Customer Services team can help customers with questions about their Retail Finance agreements, including:
- Finance agreement balances
- Payments
- Settlement figures
- General agreement servicing
What should I include when contacting Zopa?
To help us understand and resolve your query, please include as much relevant information as possible.
For urgent queries, make sure you clearly explain what you need help with so the appropriate team can assist you.
Not sure which team to contact?
If you're unsure which team is best suited to your query, contact our Merchant Support team at merchantsupport@zopa.com for assistance.