Retail finance allows you to offer your customers flexible payment options, supported by Zopa Bank, trading under the consumer-facing brand DivideBuy. This section outlines your responsibilities as a partner when offering finance.
Combining the reliability of a high street bank with the ease of app-based banking, Zopa Bank supports over 1.5 million customers across the UK. With over £13 billion lent and a strong reputation for customer outcomes, we expect the same high standards from all retail partners offering finance.
At Zopa Bank, we have developed our systems in close collaboration with Partners across multiple sectors to provide a straightforward application process and faster credit decisions, available 24/7 across in-store, online, mail order, and remote channels. While the process is simple for customers, there are important obligations you must follow when offering finance.
As a partner, you must:
As a partner, you must:
- Promote finance responsibly and ensure customers understand what they are applying for
- Comply with all relevant legislation and regulatory requirements
- Follow Zopa Bank processes for applications, delivery, and customer handling
- Cooperate fully in investigations, complaints, and fraud prevention activity
At setup, Zopa Bank will confirm whether your business can use only approved material from Zopa Bank or if you will be responsible for this yourself.
Additional guidance will be provided separately to support your compliance obligations.
Zopa Bank is an FCA, PRA and FSCS-authorised regulated firm. We comply with the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017, and have controls in place to deter, prevent and detect financial crime. As part of this, customer verification checks are carried out during the application process.
Failure to meet your obligations may result in financial clawbacks or removal from the programme.