Before progressing with any finance application, you are responsible for ensuring the customer meets eligibility requirements and understands the process.
Customer eligibility
You should verify that the customer meets all of the following pre-check criteria:
- Is 18 or older
- Is in permanent paid employment, self-employed, retired with a pension, a student working part-time (16hrs+), or in receipt of a disability benefit
- Has been a UK resident for at least 2 years
- Has a debit card in their name registered to their address (for payment set up and deposit, if applicable)
- Has a Bank or Building Society current account for repayments
- Has access to a mobile phone with signal (encourage connection to store WiFi where possible)
Finance is not available to unemployed individuals. Applications that have previously been rejected must not be resubmitted within a 3-month period.
Application and validation checks
Zopa Bank verifies customer details using advanced fraud-detection and validation tools. These checks run in the background, and you should not request additional verification unless specifically instructed.
For web and mail order purchases, goods must only be delivered to:
- The address listed on the customer’s credit agreement, or
- An address approved by Zopa Bank
Collection of goods is not permitted from unauthorised locations, including stores, depots, or third-party drop points.
Anti-money laundering requirements
Zopa Bank is required to identify and verify all applicants before establishing a business relationship. These checks are typically completed electronically.
If electronic verification is not possible, the customer may be asked to provide documentation. Once approved, the customer will receive confirmation outlining any additional requirements.
Customer payments
Payments are collected via Continuous Payment Authority (CPA), using card details provided directly by the customer during the application process. These details are validated against credit bureau data.