This article explains the documents Zopa provides to help you reconcile payments, refunds, and commission charges.
We issue NetSuite documents daily showing processed orders, refunds, and the commission applied to each transaction. These documents can be used alongside your settlement payments to understand how your payouts have been calculated.
Documents you'll receive
Commission Invoice or Credit Note
Commission invoices and credit notes show the commission charged on eligible orders and any commission adjustments related to refunds.
These documents include:
- The commission applied to each order
- Any commission credits related to refunded orders
- A breakdown of the VAT charged on commission
Commission is deducted from the order value before your settlement payment is made. This means you do not need to pay the commission separately or send payment to Zopa. The Commission Invoice or Credit Note is provided for your accounting records and to help reconcile your settlement.
Remittance Advice
Remittance advice documents provide a transaction-level breakdown of the orders and refunds included in your settlement.
For each transaction, you'll see:
- The original order or refund value
- The commission amount deducted
- The resulting value included in your settlement
This document is designed to help you reconcile the payment received from Zopa against the orders and refunds processed during the settlement period.
Reconciling your payments
In most cases, you should be able to reconcile your settlement payments using:
- Your Commission Invoice or Credit Note
- Your Remittance Advice
- The payment received from Zopa
Together, these documents provide a complete breakdown of the transactions and commission included in each settlement.