Summary
Use this article to mark a customer order as completed in the Zopa In Person portal. Once the order is marked as completed, the funds are disbursed to your account.
After completion, the order moves from In Progress to Payments, and the payment status updates to Paid.
When to use this article
Use this article when you need to:
- Confirm work or services have been completed
- Trigger payment disbursement
- Move an order from In Progress to Payments
- Check whether payment has been made
Before you start
Make sure you have:
- Access to the Zopa In Person portal
- The correct customer order details
- Confirmation that the work or service has been completed
Steps
- Log in to the Zopa In Person portal.
- Go to In Progress orders.
3. Find the order you want to complete.
4. Click into the order.
5. Select Mark Job As Completed.
6. Review the confirmation message:
“The funds have been disbursed to your account.”
To confirm the update:
- Go back to your Dashboard.
- Check that the order has moved from In Progress to Payments.
- Confirm the status shows as Paid.
Need more help?
Contact retaileronboarding@dividebuy.co.uk if:
- You cannot find the order in the portal
- The order does not move from In Progress to Payments
- The payment status does not update to Paid
- You receive an error when marking the order as completed
- Funds have not been disbursed after completion
If possible, include the order reference and screenshots of any error messages when contacting support.