Summary
This article explains how to start a new customer finance application from the In Person portal.
When To Use This Article
Use this article when you need to create a new customer finance application
Before You Start
Make sure:
- You are logged in to the merchant portal
- Two-factor authentication has been completed
- You are on the dashboard
Steps
1. Log in to the In Person Portal.
2. From the dashboard, select New Application.
3. Enter the product and sale details.
4. Select the finance term and ensure that the monthly instalments have populated.
5. Choose whether to:
- Send the application to the customer
- Complete the application with the customer present
6. If the customer is with you in store, pass the device to them when prompted.
7. Ask the customer to review the finance term summary. The customer should complete all required fields, accept the terms and conditions and submit the application.
8. An initial eligibility check will be completed, and a decision of either Conditionally Approved or Declined will be returned.
9. If the application is declined, the journey will end at this stage. If the application is conditionally approved, the customer can continue to the Zopa checkout.
10. At the Zopa checkout, the customer’s details will be pre-populated. The customer should review their details and accept the terms and conditions before entering their card details for further checks.
11. A final decision of either Approved or Declined will then be returned to the customer.
Need more help?
Contact retaileronboarding@dividebuy.co.uk if:
- You cannot start a new application
- The finance terms are not displaying correctly
- The customer journey does not progress to checkout
- The application becomes stuck or unresponsive
- You experience issues with approval or decision responses
If possible, include screenshots and details of the issue when contacting support.