User Management

Before you start

Make sure you have:

• Access to the DivideBuy Retail Portal
• The right user permissions to manage users 
• The new user’s details, if you’re adding someone 
• The correct role information for the new user 

View all users

Retailer Super Admin users can view all User Executive and Retailer Super Admin accounts linked to their store.

1. Log in to the DivideBuy Retail Portal. 
2. Select Settings from the menu on the left-hand side. 
3. Select Users.

4. The Users screen will show all users that have an account linked to your store.

Activate or deactivate a user

Retailer Super Admin users can manage user access by activating or deactivating user accounts.

This can be useful if:

• A seasonal or shift worker needs temporary access 
• A member of staff leaves your business 
• A user account needs to be paused or restored 

You’ll need to activate each new user that is created in the DivideBuy Retail Portal.

Change a user’s active status

1. Go to your User List. 
2. Find the column labelled Activate.

3. Select the blue or red switch next to the user. 
4. A confirmation message will appear asking if you want to activate or deactivate the selected user.

5. Select Yes to save the change. 
6. Select No if you do not want to save the change. 

If you select Yes, the user’s active status will be updated. 
If you select No, the user’s active status will not be changed.

Edit a user

Retailer Super Admin users can update a user’s details in the DivideBuy Retail Portal.

1. Go to your User List. 
2. Select the pencil icon next to the user you want to edit.
3. The user details page will open.

4. Make the necessary changes. 
5. Select Save at the bottom left of the screen. 

If you select Go Back, your changes will be lost.

If one member of staff works across multiple stores, you’ll need to create or update a user role for each store.

Add a new user

Both Retailer Super Admins and User Executives can create new users.

1. Go to the User List for your store. 
2. Select Add New User at the top right of the screen.

3. Enter the user’s details. 
4. Add the correct Role Information.

User roles and definitions can be found here: [Add link to user roles and definitions]

5. Select Save.

6. The new user will receive a registration email.

7. Ask the new user to select Complete Registration in the email. 
8. The registration form will open.

The form will be auto-populated with the details entered in the DivideBuy Retail Portal.

9. Ask the new user to check that the information is correct. 
10. The new user must create their own unique password. 
11. The new user must select Sign up to complete the registration process.

What happens next

Once the user has completed registration, they’ll need to be set to Active before they can use the DivideBuy Retail Portal.

If the user is not active, follow the steps in Activate or deactivate a user.

Once the user has been set to Active, they’ll be able to use their DivideBuy Retail Portal account.

If a user cannot access the DivideBuy Retail Portal

Before contacting support, check that:

• The user has completed registration from the email 
• The user has created their PIN and password 
• The user has selected Sign up 
• The user has been set to Active 
• The user is using the correct login details 

Contact Zopa Support if:

• The user did not receive the registration email 
• The user cannot complete registration 
• The user’s details are incorrect 
• The Add New User button is not available 
• The Activate switch is not working 
• The user is active but still cannot access the DivideBuy Retail Portal

When contacting support, include the user’s email address, store name, role, and any relevant screenshots.